TWO GREAT WORKSHOPS!  ONE GREAT FACILITATOR!


Both sessions facilitated by Alysia Cook, Opportunity Strategies.  Alysia's clients include local and state governments, economic development organizations, chambers of commerce, utilities, associations, and community nonprofits. For over 30 years, Alysia has trained thousands of economic development board and staff members, elected officials, and other community and tribal leaders.

9:00am to 11:00am - Customer Service Excellence
The cornerstone of developing customer loyalty. It is the one thing that either keeps customers coming back or will repel them on their first experience. This workshop is for front-line employees of retailers, restaurants, hotels, and other community attractions. Anyone who comes in contact with customers can benefit from this interactive workshop. Within the below topics, we also discuss attitude, best practices, disabled customers, telephone etiquette, and handling complaints properly. 

Topics in this Hospitality-based interactive workshop include, but are not limited to:

• Communication
• Image
• Greetings
• Asking
• Active Listening
• Assisting
• Dealing with Upset/Difficult Customers
• Lasting Impressions
• Lagniappe/Giving a Little Extra