BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20250716T140000Z DTEND:20250716T200000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Business Training with Alysia Cook DESCRIPTION:TWO GREAT WORKSHOPS! ONE GREAT FACILITATOR!\n\n\n\n\n\nBoth sessions facilitated by Alysia Cook\, Opportunity Strategies. Alysia's clients include local and state governments\, economic development organizations\, chambers of commerce\, utilities\, associations\, and community nonprofits. For over 30 years\, Alysia has trained thousands of economic development board and staff members\, elected officials\, and other community and tribal leaders.\n\n\n\n9:00am to 11:00am - Customer Service Excellence\n\nThe cornerstone of developing customer loyalty. It is the one thing that either keeps customers coming back or will repel them on their first experience. This workshop is for front-line employees of retailers\, restaurants\, hotels\, and other community attractions. Anyone who comes in contact with customers can benefit from this interactive workshop. Within the below topics\, we also discuss attitude\, best practices\, disabled customers\, telephone etiquette\, and handling complaints properly. \n\n\n\nTopics in this Hospitality-based interactive workshop include\, but are not limited to:\n\n Communication\n Image\n Greetings\n Asking\n Active Listening\n Assisting\n Dealing with Upset/Difficult Customers\n Lasting Impressions\n Lagniappe/Giving a Little Extra\n\n\nLUNCH ON YOUR OWN\n\n\n\n1:00pm to 3:00pm - Succession Planning\n\nForward thinking organizations want to ensure that there will be highly qualified people in the organization's key volunteer leadership positions for today & tomorrow. Crafting a succession plan can help make sure that happens. We discuss how to determine who are the best leaders for the future\, how to develop them\, and how to ensure long-term stability and success so that institutional knowledge is preserved\, and important continuity doesn't fall through the cracks.\n\n\n What is Succession Planning?\n Benefits of Succession Planning\n Why do it?\n 6 Elements of Succession Planning\n How is the Plan put together?\n Steps to Managing the Plan\n Identifying High Potential Leaders\n Success Tools\n\n\nRegister for one session - $20\n\nRegister for both sessions and SAVE - $35 X-ALT-DESC;FMTTYPE=text/html:TWO GREAT WORKSHOPS! \; ONE GREAT FACILITATOR!
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\nBoth sessions facilitated by Alysia Cook\, Opportunity Strategies. \; Alysia'\;s clients include local and state governments\, economic development organizations\, chambers of \;commerce\, utilities\, associations\, and community nonprofits. For over 30 years\, Alysia has trained \;thousands of economic development board and staff members\, elected officials\, and other community \;and tribal leaders.
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\n9:00am to 11:00am - Customer Service Excellence
\nThe cornerstone of developing customer loyalty. It is the one thing that either keeps customers coming back or will repel them on their first experience. This workshop is for front-line employees of retailers\, restaurants\, hotels\, and other community attractions. Anyone who comes in contact with customers can benefit from this interactive workshop. Within the below topics\, we also discuss attitude\, best practices\, disabled customers\, telephone etiquette\, and handling complaints properly. \;
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\nTopics in this Hospitality-based interactive workshop include\, but are not limited to:\n\n\n
LUNCH ON YOUR OWN
\n
\n1:00pm to 3:00pm - Succession Planning
\nForward thinking organizations want to ensure that there will be highly qualified people in the organization&rsquo\;s key volunteer leadership positions for today &\; tomorrow. Crafting a succession plan can help make sure that happens. We discuss how to determine who are the best leaders for the future\, how to develop them\, and how to ensure long-term stability and success so that institutional knowledge is preserved\, and important continuity doesn&rsquo\;t fall through the cracks.\n\n\n\n
Register for one session - $20
\nRegister for both sessions and SAVE - $35
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\n LOCATION:Bastrop County Community Center Near Mayfest Park UID:e.2216.38506 SEQUENCE:3 DTSTAMP:20260427T144309Z URL:https://bastrop-gzcms.preview.gochambermaster.com/events/details/business-training-with-alysia-cook-38506 END:VEVENT END:VCALENDAR