Texas Friendly Customer Service Workshops

B.E.S.T and Bastrop County Tourism, in partnership with Texas A&M AgriLife Extension Service, are hosting free customer service trainings. Texas Friendly customer service workshops teach participants how to manage and enhance the delivery of quality customer service. The goal is to provide instructions to business managers, employees, and community organizations that will enhance  customer service skills. Texas Friendly training focuses on six hospitality habits necessary for quality customer service: 1) Make a good first impression, 2) Know your job, 3) Know your community, 4) Communicate clearly, 5) Handle problems effectively, and 6) Make a good last impression. Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication. Each session is limited to 25 people.  Elgin, Tuesday, October 28, 2014 from 8:00 AM - 10:00 AM at the Fleming Center at 802 Avenue C. Call Elgin Chamber to reserve at 512-285-4515. Smithville, Thursday, November 13, 2014 from 6:00 PM - 8:00 PM at the Smithville Re Center at 107 Royston, Call Smithville Chamber to reserve at 512-237-2313